Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Potential delays due to a high volume of orders or postal service problems that are outside of our control will be notified for you.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
You can skip the shipping fees with free local pickup as it is available for orders within Addis Ababa, Without the shipping cost. Deliveries are made from 8AM-5:30 PM on working days.. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Date Bensa Coffee is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at marketing@dayebensacoffee.com with your name and order number, and we will look into it for you.
